Mochila Head Tour 25L Blanca

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Effective Date: 4/1/2024

1. Shipping Methods and Times

At AAZ Stores, we are committed to providing reliable shipping services to ensure your orders arrive safely and promptly. We proudly offer shipping to a diverse range of countries, including the USA, Argentina, Colombia, Egypt, Hong Kong SAR, Israel, Japan, Mexico, Qatar, Saudi Arabia, United Arab Emirates, Portugal, and Brazil. Our team works diligently to process and ship all orders as quickly as possible, aiming to provide you with a seamless shopping experience. Please note that we are not responsible for any customs duties, taxes, or delays at airports or customs offices; these are the responsibility of the customer. Your satisfaction is our top priority, and we strive to ensure that your products are delivered efficiently to your doorstep, no matter where you are located.

2. Order Processing

2.1. Order Confirmation: You will receive an order confirmation email shortly after placing your order. This email will contain your order details and a confirmation of your shipping address.

2.2. Order Processing Time: Please note that our order processing time is 2-3 days, and transit time is 4-7 days. Customized or personalized items may require additional processing time.

2.3. Shipment Notification: Once your order is shipped, you will receive a shipment notification email with tracking information, allowing you to track your package's progress.

3. Shipping Costs

We are pleased to offer free shipping on orders of $199 or more. For orders below $199, a shipping fee of $10 for padels and $35 for bags will be applied. This policy ensures that our customers receive the best value for their purchases, whether they meet the threshold for free shipping or not.

4. Shipping Destinations

Currently, we offer shipping to a wide range of countries, including the USA, Argentina, Colombia, Egypt, Hong Kong SAR, Israel, Japan, Mexico, Qatar, Saudi Arabia, United Arab Emirates, Portugal, and Brazil. This allows us to focus on providing timely and efficient delivery to our international customers. If your country is not listed, or if you have any questions, please contact our customer support team for assistance. We appreciate your understanding and support.

5. Lost or Delayed Shipments

While we make every effort to ensure the timely delivery of your order, please note that we are not responsible for delays caused by third-party carriers or factors beyond our control. If you experience delays or believe your package is lost, please contact us, and we will assist you in tracking and resolving the issue.

6. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us. We are here to assist you and provide a positive shopping experience.

7. Changes to this Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices or for legal reasons. Any updates will be posted on our website, and the effective date will be modified accordingly.

By purchasing on our website, you agree to this Shipping Policy and its terms and conditions.