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Refund Policy

Effective Date: 1/4/2024

1. Refund Eligibility

At AAZ Stores, we are committed to providing you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward refund policy. Please read the following guidelines to determine if your order is eligible for a refund:

1.1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 3 days of receiving your order. We will provide instructions for returning the item or may arrange for a replacement or refund, depending on product availability.

1.2. Order Errors: If we have made an error with your order (e.g., wrong item or quantity), please notify us within 3 days of receiving your order. We will work to correct the mistake promptly by providing a replacement or refund.

1.3. Change of Mind: For orders where the product is as described, but you have simply changed your mind or no longer want the item, we accept returns within 3 days of receiving the product. In such cases, you may be responsible for return shipping costs, and a restocking fee may apply. Please contact us for return instructions.


2. Return Process

To initiate a return, please follow these steps:

2.1. Contact Us: Notify us of your request for a return by contacting our customer support team from our contact us page. Provide your order number and a brief description of the reason for the return.
2.2. Approval: We will review your request and provide you with instructions on how to proceed. Ensure that the returned item is in its original condition, including all original packaging and tags.
2.3. Shipping: You may be responsible for shipping the item back to us unless it is a damaged, defective, or incorrectly shipped product.
Use a trackable shipping method and provide us with the tracking information.
2.4. Refund: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 30 business days for the refund to appear in your account, depending on your payment provider.

 3. Contact Us:

If you have any questions or need assistance with our refund policy, please contact us. We are here to help and ensure your shopping experience with AAZ Stores is a positive one.

4. Changes to this Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on our website, and the effective date will be modified accordingly.

By making a purchase on our website, you agree to this Refund Policy and its terms and conditions.